Privacy Policy

Privacy Policy

Introduction

Welcome to https://mobility-assistance-south-padre-island-texas.primarycareaid.com (referring to our website, applications, and services collectively as ‘our platform’). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we handle information when you interact with us, including the types of data collected, use cases, and your rights regarding that data.

Scope

This policy covers all aspects of our platform, including but not limited to:

Please note that this policy does not extend to third-party platforms, apps, or services you access through links on our site. These entities have their own privacy practices, and we encourage you to review their policies before using any of their services.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  1. Using Our Services: When you sign up or use our applications as an authorized user, we collect and process your data for service delivery and improvement.
  2. Visiting Our Websites: Every time you access our websites linked to this policy, we may record certain information automatically.
  3. Communication with Us: We may reach out to you via various communication channels, and we’ll inform you of the purpose when collecting personal data through these means.

Personal Data Collection

We collect a range of personal data, which can be categorized as follows:

  • Account Information: Details required to set up and manage your account on our platform.
  • Payment Information: Data related to payment methods you use to purchase services or products from us.
  • Financial Information: This includes transaction records and billing addresses for financial processing.
  • Purchase Information: Records of products or services purchased, including quantities and pricing.
  • Mobile Device Identifiers: Unique identifiers from your mobile device, such as IP addresses, for user experience enhancement and analytics.
  • Location Data: Geolocation information to provide location-based services (with user consent).
  • Feedback: Your comments, reviews, or responses to surveys, which help us improve our offerings.
  • Social Media Information: Data obtained from social media platforms when you interact with our content on these sites.
  • Product Information: Details about products or services you show interest in or purchase.

We collect this data through various means, including direct user input, server logs, browser cookies, and third-party providers who assist us in delivering services.

Cookies

Cookies are small text files stored on your device by our platform to enhance user experience and provide analytics:

  • Strictly Necessary Cookies: These ensure basic functions of our website, like secure login.
  • Preference Cookies: Remembering user preferences for tailored experiences.
  • Analytics Cookies: Tracking site usage to improve services and content.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. Once the purpose of data collection is fulfilled, we securely delete or anonymize the information. Here’s a breakdown:

  • Account Data: Retained while your account is active and for a reasonable period after account closure (to comply with legal obligations).
  • Transaction Records: Kept for financial reporting and tax purposes.
  • Customer Support Communications: Preserved to provide better service and resolve issues.

Security Measures

We have put in place robust security measures to protect your personal data:

  • Employing encryption for secure data transmission.
  • Engaging trusted third-party processors who adhere to strict privacy standards.
  • Regularly reviewing and updating our security practices to adapt to evolving threats.

Children’s Privacy

Our platform is not intended for individuals under 18 years of age, and we do not knowingly collect personal data from children in this age group.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Request the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data under specific conditions.
  • Portability: Receive your personal data in a structured, commonly used format.
  • Objection: Object to the processing of your data for legitimate interests.
  • Non-Discrimination: Be free from discriminatory practices based on certain personal characteristics.

To exercise any of these rights or have questions about your privacy, contact our dedicated privacy team using the details provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any modifications on our website and inform you via email if the changes are substantial.

Contact Information

For any privacy-related inquiries, unsubscribe requests, or questions about your data, please contact us at:

  • Email: contact@mobility-assistance-south-padre-island-texas.primarycareaid.com
  • Address: [Provide postal address]

We appreciate your trust in our handling of personal data. Your feedback on this policy is welcome, and we will respond promptly to any concerns or suggestions.